Jennifer M. White

Professional Resume

Summary

Ability to work well independently with little or no supervision. Exceedingly well organized, flexible, and enjoy the challenges of a fast-paced environment. Work well under pressure remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality. Excellent written and communication skills, strong decision-making ability, and attention to detail.

Professional Experience

R.E. White Consulting, Adairville, KY 07/2017 – Present

Chief Event Planning Officer / VP

  • Coordinate and book meetings, conference calls, video conference sessions, and assist with travel arrangements for the CEO
  • Assist with all daily functions of the business: calendar management, finances, preparing documents and presentations for meetings, and doing in depth web research for special projects
  • Provide best-in-class customer service to all individuals I interact with
  • Support the deployment of sales and marketing projects to increase brand awareness by educating and networking with potential clients about business services
  • Assist with the development of web content and engage with team members on a weekly basis to ensure all information is up-to-date and publish blogs as they become available
  • Provide event planning services to individuals as well as corporations for functions ranging from weddings to large corporate gatherings

HCA, Nashville, TN 09/2010 – 07/2017

Program Coordinator – Executive Development Program (EDP)

  • Provided administrative support to the Executive Development Program Team, Key Talent, and Program Associates. Leadership Institute Signature Series Program(s)
  • Scheduled a wide variety of activities (e.g. appointments, meetings, travel reservations/accommodations, etc.) for Senior Leadership, our team, and Program Associates
  • Coordinated, scheduled, and managed training and learning events for 10 – 350 attendees including several million dollar “O Summits” for top leaders of the organization which included locating event venue, event logistics, communication, registration, food and beverage, scheduling of speakers, venue set-up, transportation, printing of materials, ordering floral arrangements and décor, consulting with AV team regarding session needs, and arranging any other special events / activities needed
  • Overseen work activities for the purpose of organizing assignments, monitoring progress, and ensuring completion within established timelines
  • Responsible for on-boarding logistics of new hires and internal transfers
  • Edited / created correspondence, communications, presentations, and other documents as needed
  • Regularly reviewed logistical operating practices and implemented improvements where necessary
  • Compiled and submitted expense reports for processing on a monthly basis and reviewed budget reports to detect any errors or billing issues
  • Responded to a wide variety of calls and emails for the purpose of resolving problems, providing information, and/or referring them to appropriate personnel
  • Ordered supplies and materials as needed for specials projects, upcoming events, or meetings
  • Responsible for general duties such as filing, copying, faxing, preparing binders/folders for upcoming seminars/meetings

Executive Assistant

  • Performed administrative duties for the VP of Leadership and Organization Development
  • Supported the Leadership and Organizational Development Team, 7 Directors, with calendar management and scheduling and event planning and prep for the following leadership training courses / programs: Executive Development Program, Director Development Program, Executive Orientation, CMO Training, Certification Workshops, and “O” Summits

MedSolutions Inc., Franklin, TN 01/2007 – 09/2010

Accounts Receivable Coordinator

  • Submitted MedSolutions claims to various insurance companies in order to receive payment for radiological procedures performed at contracted provider offices
  • Made outbound calls to health plans on all claims that were over 30 days past due and investigated any issues concerning payment
  • Responsible for denying claims in MCRS, our accounts receivable software, if the health plan denied our claims which generated denial letters that were sent to the providers.
  • Generated and sent out pre-existing condition questionnaires to facilities and physicians when needed in order for claims to be paid
  • Responsible for appealing claims that were denied incorrectly with the health plans
  • Accountable for daily correspondence with the Claims Department regarding status checks on outstanding claims
  • Worked with the Eligibility Department when claims were denied for no coverage on the DOS to ensure the health plans information was accurate
  • Participated in weekly conference calls with account managers to discuss any outstanding issues

Web Support Coordinator

  • Participated in marketing projects to promote our website to healthcare providers
  • Monitored the online mailbox resolving any issues users were having with our website when initiating pre-authorizations
  • Served as a liaison between staff and the web supervisor when issues arose that had not been previously reported
  • Responsible for investigating and using troubleshooting software to resolve any problems providers were experiencing with our website
  • Worked with account managers to help resolve escalated issues regarding our website
  • Responsible for training co-workers who joined the web team
  • Served as a back-up Intake Coordinator, when needed, assisting healthcare workers by initiating and checking pre-authorization requests for radiology tests via phone

Intake Coordinator

  • Answered inbound calls from facilities and doctor’s offices to initiate pre-authorization requests for radiology tests
  • Assisted callers who needed to check the status of a pre-authorization request to see if an approval or denial had been issued

Dillard’s, Franklin, TN 08/2006 – 1/2007

Sales Associate

  • Created visual displays and merchandised garments
  • Maintained department organization
  • Responsible for retrieving and reviewing execution documents online that listed the discounted merchandise to be marked down and ensured that was completed
  • Interacted with customers during their shopping experience to ensure their needs were being met with great customer service from start to finish

Hampton Inn, Brentwood, TN 05/2006 – 2/2007

Guest Service Agent

  • Provided customer service assistance to guests by making travel reservations, checking them in / out of the property, researched and resolved any billing issues, worked with maintenance and housekeeping staff to resolve unacceptable issues in a promptly manner, and provided area information and directions to guests
  • Responsible for ensuring guests were 100% satisfied with the quality and services received
  • Manager on duty in absence of management staff

Education

MTSU, Murfreesboro, TN

Bachelor of Science: Fashion Merchandising/Business Administration

Nashville State Community College, Nashville, TN

Associate of Applied Science: Medical Office Administration

Memberships and Honors

  • Kappa Beta Delta Business Honor Society
  • Phi Theta Kappa
  • Dean’s List
  • Summa Cum Laude recognition at Nashville State Community College
  • Magna Cum Laude recognition at MTSU
  • Top 10% Recognition in the Department of Human Sciences at MTSU